FAQs

Question 1: How do I join prepongo.com?

Answer: To be a part of prepongo.com, one has to go through a simple registration procedure, that is absolutely free. The following steps are to be followed for registration

Log on to “www.prepongo.com”.

Click on Login if you are an existing user.

If you are a new user fill in your required details in the box that opens after clicking on “Signup” at the top panel of the home page.

Once completed, click the Register button.

You now become a registered member of prepongo.com

Question 2: I forgot my password. What should I do?

Answer: If you have forgotten your password you can request for a password reset link to be sent to your registered email address. Click on “Forgot your password?” to request for this password reset link. You will receive a mail with re-set password and you would be able to reset your password.

Question 3: How do I change my password?

Answer: To change your password, log-in to your prepongo.com account and click on the ‘My Account’ tab in the drop-down list, from the top-right corner of the homepage. Select ‘Edit Profile’ tab and change your password. Click on ‘Save changes’.

Question 4: How can I edit/update my profile details?

Answer: In order to edit/update your profile, you need to first log in to prepongo.com using your user id and password; then click on ‘My Account’ tab in the drop-down list, from the top-right corner of the homepage. Once you are on your ‘My Account’ page, click on ‘Edit Profile’ tab; start updating/editing your account details. Once you are through with updating your account details click on ‘Save Changes’. This will ensure that your profile now reflects the new details that you have specified.

Question 5: Where can I find the videos for all the subjects?

Answer: Login to your prepongo.com account. Select the subject from the top panel of the home page. Further, select the name of the chapter from the list and click on “Explore” below the chapter name.

Question 6: Can I vary the playback speed in the videos?

Answer: Yes, you can change it. Also, there are a lot of different actions you can perform in the video player. Click “?” button on your keyboard while playing the video to open the HELP window.

Question 7: When is the topic considered as ‘complete’?

Answer: The topic will be considered as complete when you have finished watching all the videos and studied all the theory content of the topics and also finished the practice quizzes of the topics with more than two-thirds questions correct.

Question 8: How can I study all the chapters/ How can I get the pro pack?

Answer: To study all the chapters of the course, you will need to subscribe to the Pro-Pack. When you log in for the first time, a list is shown with all the different subscription packs. If you have already subscribed to the free pack you need to upgrade to the pro-pack. While browsing through the chapters if you click on any of the locked chapters, a box will appear with the tab “Go Pro”. Clicking on this tab will take you the page where you can enter the discount code, if any, or can pay to get the pro subscription.